FAQ-Softfoundry International Pte Ltd

Products: FacePro Xpert System; FacePro Xpert Work; AR Smartglass
· Vuzix M4000 · Vuzix M400

Industries: Telemedicine & Healthcare; Automotive; Manufacturing; Transport & Infrastructure; New Energy; Oil & Gas; Maritime; Telco

Support: FAQ; DOWNLOADS

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HOMEFAQ

QUESTION-01

I would like to host the whole system on my network, is it possible?

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I would like to host the whole system on my network, is it possible?

Answer
Yes! Apart from cloud subscription, we also offer on-premise license which we can help you to deploy it on your physical/virtual server(s).

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QUESTION-02

Can I purchase just XpertWork workflow license as I do not need the remote expert and collaboration features?

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Can I purchase just XpertWork workflow license as I do not need the remote expert and collaboration features?

Answer
No, the XpertWork workflow is an add-on module which needs the FacePro Xpert System license to work.

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QUESTION-03

Can I install/use FacePro Xpert System application on a different brand of smartglasses?

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Can I install/use FacePro Xpert System application on a different brand of smartglasses?

Answer
Yes, our FacePro Xpert System should work on all Android based smartglasses with a recommended specifications of Qualcomm 625 / MTK 8 core processor.

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QUESTION-04

Can I invite a guest into the meeting without assigning him/her an user ID?

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Can I invite a guest into the meeting without assigning him/her an user ID?

Answer
No, all users will need a valid FacePro Xpert System license in order to login and join in the meeting.

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QUESTION-05

Can multiple experts or engineers join in a same meeting?

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Can multiple experts or engineers join in a same meeting?

Answer
Yes, we can support up to 300 users together in a single meeting!

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QUESTION-06

Is communication using FacePro Xpert System secured?

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Is communication using FacePro Xpert System secured?

Answer
Yes, all FacePro Xpert System data are encrypted using AES 256bit GCM encryption.

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QUESTION-07

Do I need a huge bandwidth in order to use FacePro Xpert System?

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Do I need a huge bandwidth in order to use FacePro Xpert System?

Answer
No, our automatic video and bandwidth optimization reduces bandwidth consumption to one of the lowest in the industry.

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QUESTION-08

Where can I download FacePro Xpert System application?

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Where can I download FacePro Xpert System application?

Answer
You can download from our website, under theSupport ->Download page.

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Support

QUESTION-01

I would like to host the whole system on my network, is it possible?

Learn More

I would like to host the whole system on my network, is it possible?

Answer

Learn More

QUESTION-02

Can I purchase just XpertWork workflow license as I do not need the remote expert and collaboration features?

Learn More

Can I purchase just XpertWork workflow license as I do not need the remote expert and collaboration features?

Answer

Learn More

QUESTION-03

Can I install/use FacePro Xpert System application on a different brand of smartglasses?

Learn More

Can I install/use FacePro Xpert System application on a different brand of smartglasses?

Answer

Learn More

QUESTION-04

Can I invite a guest into the meeting without assigning him/her an user ID?

Learn More

Can I invite a guest into the meeting without assigning him/her an user ID?

Answer

Learn More

QUESTION-05

Can multiple experts or engineers join in a same meeting?

Learn More

Can multiple experts or engineers join in a same meeting?

Answer

Learn More

QUESTION-06

Is communication using FacePro Xpert System secured?

Learn More

Is communication using FacePro Xpert System secured?

Answer

Learn More

QUESTION-07

Do I need a huge bandwidth in order to use FacePro Xpert System?

Learn More

Do I need a huge bandwidth in order to use FacePro Xpert System?

Answer

Learn More

QUESTION-08

Where can I download FacePro Xpert System application?

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Where can I download FacePro Xpert System application?

Answer

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