Softfoundry International Pte Ltd

World's Leading Augmented Reality Capable Remote Expert Solution

FacePro® Xpert System enables users to transmit on-site real-time video to remote technical experts with the aid of hands-free AR smart glasses. Thru the first-person perspective live video, the remote experts are able to comprehend the situation clearly, and will be able to easily guide the on-site technician to perform repair, troubleshooting or maintenance work.

Resolve Challenges Faced By Businesses

Global Competitiveness
High Travel Expenses
Slow Customer Service Response
Unplanned Downtime

Service Values

FacePro Xpert System is an AR (Augmented Reality) capable
remote mentoring solution designed and developed fully by Softfoundry.

Remote guidance
Reduce costs and increase efficiency
Build a knowledge base
Enhance competitiveness
Personnel training
Remote diagnosis
Global collaboration
Smart after-sales

Industry Applications

When you encounter problems that cannot be solved at the scene, you can remotely connect to the technology center, and get the professional guidance of expert step-by-step visualization in real time to quickly and efficiently complete troubleshooting and maintenance, saving time and reducing costs.

Testimonials

Mr. Warren Wang Service Delivery Manager of ABB Energy Industry (PAEN) China: “Since the outbreak of COVID-19 pandemic, the remote technical support was the solution of our service business to address the crisis, and FacePro is our choice for the Chinese market.”

Mr. Paul Travers President and CEO of Vuzix: “FacePro is a robust solution that can address numerous customer verticals and one ideally suited to provide significant productivity improvements to its users through the use of Vuzix Smart Glasses”

Mr. Chao Wang , Technical Manager After Sales Service, Porsche (Beijing) Automotive Service Co., Ltd.: “Porsche China RTS (Remote Technical Support) project adopts FacePro Xpert System as the core development and builds a new remote service model between the Porsche China after-sales technical support team and various dealers.
As there is no longer a need for technical experts to travel, the waiting time for after-sales service is greatly shortened, thereby increasing the customer’s satisfaction of Porsche owners and realizing the effect of cost reduction and efficiency improvement.”

Our Clients

Company Overview