HOMENEWSROOMNewsChunghwa Telecom launched 5G+AR hiRemote service using FacePro Xpert System
Chunghwa Telecom launched 5G+AR hiRemote service using FacePro Xpert System
2021-12-25 16:23:00Admin

Problems can be solved quickly without being present!

Chunghwa Telecom hiRemote is a remote expert collaboration service for smart glasses + AR augmented reality applications. In critical moments when customers need assistance, they can simultaneously show the problems they encountered to remote experts in real time with the use of augmented reality technology. By providing expert guidance remotely, problems can be resolved in a more efficiently and accurately, yet with a much lower cost.

Complete tasks faster: Real-time transmission of first-person view images, and solve problems faster with remote experts.

Save travel costs: Instantly assist customers remotely to resolve issues encountered. Reduce the cost of travel for employees to resolve problems back and forth.

Efficient resource scheduling: Without the need to travel physically, remote experts can attend to more customers.

In the post-epidemic era, hiRemote remote expert collaboration service, experts remotely support on-site personnel to guide and eliminate obstacles to improve service efficiency and provide smart after-sales services. hiRemote also assists in the expansion of pre-sales business.

About Chunghwa Telecom

Chunghwa Telecom is Taiwan’s largest integrated telecommunications company, with more than tens of millions of corporate and individual users. Its main business covers fixed-line communications, mobile communications, broadband access and the Internet. It also uses technologies such as big data, information security, cloud, and network data-centers. Resources provide high-quality communication services for corporate customers, and develop emerging technology services such as the Internet of Things and artificial intelligence to create a high-quality communication environment and a wonderful and convenient digital life for customers. It also actively develops partnerships with international telecommunications companies to promote internationalization.

About Softfoundry International Pte Ltd.

Established in Singapore since 1999, Softfoundry International Pte Ltd (Softfoundry) is dedicated to the development of new generation Carrier Class High-Definition Green-Tech communication. Softfoundry is providing world class professional video collaboration solutions specifically to address stringent compliances to security standards and interoperability of public sectors, government, enterprise, education, healthcare and carriers based on patented video-communication technology supporting multi-HD resolutions, multi-codec, and multi-applications platforms. Softfoundry is committed to develop solutions for both organizations and individual professionals to be more effective, productive and profitable. Softfoundry will continue this relentless drive towards advancing state-of-the-art Green Communication Technology, for benefiting the future world, and for providing the best experience for any and all clientele.

For more information, please visit our website at and

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